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Customer Relations |  | |  | • customer relations | |
| | | | | MOMOKO said
at 10:55pm on March 12th, 2008 | I want my customers buy my art at BG because I like BG's inventory management database, and I like the fact that BG does the transactions.
It's so easy to find my phone number and e-mail by search engines, and someone directly contacted me, wanting to buy something he saw in my BG profile. I explained how good the service of BG is and encouraged him to sign up with BG so he can buy my painting.
He already decided to buy my "Carmen the Drama Queen," according to his e-mail message, but he has not bought it. He sent me total of 4 messages asking questions, and also he went to my personal web site and other sites that have my profiles and bios. I know it because some of my web site pages have tracking java script installed.
I am frustrated because he has not bought my Carmen!
There are also people off-line who talk about buying a particular piece of my art, but never buy it. Then they come back and ask about another piece. They have tons of money. One of them lives in a house with 7 bed rooms, two swimming pools, and one tennis court. I find it annoying that I take my time to answer their questions and they don't buy anything.
In these days I can pretty much tell if the person can afford buying art. And I am annoyed when I know they have enough money but all they do is asking lots of questions.
The customer who bought "raining all day," on the other hand, asked no question. One morning I got up and there was an order already placed.
What are your experiences with customer relations? What types are your favorites to work with and what types are not?
| | | | Abstract Art By Sharon Cummings said
at 7:55am on March 13th, 2008 | I had to learn a long tome ago not to let myself get upset if someone asked a ton of questions, if I spent hours on email and phone with them and they didnt buy. It only hurts me. Not them.
So I treat every person like someone that will buy. And if they dont, I let it go.
I have 2 files in my email: Yes!! and Future Yes!!
If after I answer all of their questions and 2 weeks go by and they dont buy, then they go to "Future Yes!!".
This way I do not affirm that they will not buy. It is still a Yes!! And I have had some of those people eventually come back to me.
I look at the bottom line at the end of the year rather than a single moment in time. | | | | Cortney Romeril said
at 10:12pm on March 13th, 2008 | I find it odd how FEW questions I get before each sale. It makes the process easy for me, but it feels odd to send off a piece to someone I've had no conversation with. It amazes me that people are willing to spend this kind of money on something as subjective as art and without knowing anything more than what's in the item description.
And when the week goes by and the sale becomes final and the customer doesn't leave 'feedback' comments, I always wonder if they really like the painting - whether it has found a good "home." As I imagine is the case with most artists, all of my paintings hold meaning for me but some are particularly special and I get attached. My best selling experience so far was when, a few weeks after a sale (for which he left very kind feedback), a customer sent me an email with pictures of the painting hanging in his home. He said that he and his family felt like they had "adopted" rather than "bought" it. I feel so good even now thinking about it. THAT is my ideal artist/customer experience, and I'd like to create more and more of those types of interactions. Marketing is still very foreign to me though. I have a fear of bothering people or feeling too pushy, so I just don't pursue customers at all. I've learned a lot from BG though, and I'm sure this will come with time. | | | | ART By IRIS said
at 11:12pm on March 13th, 2008 | Cortney, it's like you have spoken out of my mouth :) I feel EXACTLY the same way.... what a wonderful response, to tell you they adopted the painting!!! that is exactly the feeling, not like I'm selling but as if I am giving for adoption :) I also wonder, if there's no feedback and no email, what's going on, are they really happy? I'm supposed to be happy just because I got paid, aren't I? but as you know, it's not like that, it's not about the money :) wow, thanks for saying these words! :) | | | | Kyle Wentland said
at 6:55am on March 14th, 2008 | HA! I just sold my first paiting via BG and I'm going through the exact thing. No email, no feedback... wondering if they like it, if theyre going to return it. Yeah the money is nice but man i love to hear about or even see when I can, a painting Ive sold hanging in someones house. Thats why we do it. | | | | Abstract Art By Sharon Cummings said
at 7:25am on March 14th, 2008 | It is hard for a lot of artists to accept that they have to wear two hats to "represent themselves". You are the sensitive artist, but you also have to be the objective sales person. It takes a lot of getting used to. But I feel I am pretty balanced now. I am a little different in that I do not get "attached" to my work. To me it is like talking. Once I have said the sentence and given it meaning, I want someone else to accept it. I dont want my words just hanging all around me.
I love the feedback and the warm fuzzies too. I have a file in email called: Kudos!! I go and read these if I am feeling unappreciated because I have tons of emails from people who have truly loved my work.
I let go of the ones I never hear from. It keeps you sane. :)
And I have learned that just because you dont hear anything doesnt mean they are unhappy. Sooooo many times I get repeat buyers who never said a word the first, second or third time. It is just their way. | | | | Jennie Rosenbaum said
at 9:46am on March 14th, 2008 | Redbubble is my place for warm fuzzies :) Personally, selling is less important to me than making and showing my work. most of my focus is on getting my work seen, rather than selling it specifically. So I am awful at the sales portion and closing the deal and all that crap but I love talking to people about my work and especially what they see and how. I tend to supply a note with my sold works thanking the collector and telling them a little something about the work or how I felt when it was done. they seem to appreciate the little touches, I always get a note back. I don't know, for me personally, I find I do better when I don't focus on the sales at all - I actually sell more! there's a dichotomy.
I do love it when I find out how a work is going. my very first collector always sends me photos. my second big collector lives nearby and is a close friend so I still get to see them which is great. it's like i'm visiting my kids. they've grown up and left home but I can still see them! it helps that she has a great eye for important works in my career. I think forming a relationship with a collector is good, it helps things along.
quick note about having a good friend as a collector. keep the business part all business, make sure they know it is business but don't forget to take the business hat off afterwards! she knows this is my career and would never try to lowball me or treat my works or me with anything less than respect. friends who don't get this I don't do business with - no hard feelings, I just don't so that there aren't any problems. | | | | Jennie Rosenbaum said
at 9:48am on March 14th, 2008 | oh, I do get the question askers, but again - I just answer without thinking about the sales or bottom line. that way I don't get my hopes up, and I don't feel like I am pushing or being a salesperson. it doesn't feel true to myself or my art somehow...
I'm gonna stop rambling now | | | | MOMOKO said
at 10:31am on March 14th, 2008 | Thank you all for sharing your experiences. My 12 feet x 6 feet laaaaarge painting was sold yesterday and it was also a totally silent sale - no question was asked before, I don't know this person and this person doesn't know me. Oddly the product statistics doesn't show the buyer was looking at it. In fact, the product hardly had visitors. According to GB's statistics, ever since I posted the item, more than half of times, even Internet robot didn't visit. I mean, there were days of zero's, like, 0:0:0, 0:0:0, 0:0:0, 0:0:0, 0:0:0, 0:0:0, 0:0:0, 0:0:0, 0:0:0, 0:0:0, 0:0:0, 0:0:0. And once in a while only a few people (mainly robots) looked at it.
| | | | ART By IRIS said
at 11:06am on March 14th, 2008 | Hey Momoko, maybe a robot bought it ;-)
Seriously, if this looks suspicious to you - contact BG privately and they will look into the details of the transaction. | | |
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